As the use of social platforms grows, so does the risk of fake accounts posing as official public authorities. These accounts often misuse real visual identity elements – such as logos or names – to spread disinformation, carry out scams, steal personal data, or damage public trust.
The guide outlines preventive measures, including securing official accounts, training staff, and continuously monitoring online platforms.
ANCOM also recommends checking whether institutional visual elements are being misused and establishing clear response and escalation procedures, especially in urgent cases that may affect public order or national security.
To identify fake accounts, the guide highlights warning signs such as slightly altered names (e.g., replacing letters with numbers), suspicious web domains (like .tk or .ml instead of .gov.ro), unusual posting times outside Romania’s time zone, repetitive content, or an implausibly high number of followers.
ANCOM also explains how to report impersonation to platforms such as Facebook, X, Instagram, or LinkedIn. Institutions must use platform reporting tools and provide official links, proof of representation, and supporting evidence. If platforms fail to comply with their obligations under the EU’s Digital Services Act (DSA), formal complaints can be filed, supported by detailed documentation.